General Provisions Related to It:

1. We are committed to providing technical and educational assistance to instructors and trainees throughout the training period.
2. Technical support is provided through the website and the official support email [email protected] or Contact Us.
3. The technical support team will determine through communication whether the issue is software or hardware related.
4. The technical support team will guide the client to the correct procedure.
5. Continuous communication to resolve the problems and difficulties faced by trainees and instructors on the website and during the courses.
6. Monitoring the entry of instructors and trainees to the site.
7. Providing trainees with the method for issuing certificates from the Emergency Medical Training Center platform.
8. Supervision and monitoring of the courses.
9. Implementing security procedures to protect the website.