This page is used to inform website visitors, EMTC trainees, and other training partners registered in any of EMTC’s training programs (virtual or on-site) about the refund, cancellation, and rescheduling policies.

Cancellation of Program and Training:

By completing your registration for the course and making full payment or installment fees, you agree to the following terms and conditions:

• You have the right to cancel your course enrollment by sending a cancellation request at least 5 business days prior to the course start date. Course start dates will generally be posted on the official EMTC website and will be available to all students.
• EMTC reserves the right to reschedule the course, which will be communicated at least two days before the course start date.
• If you cancel the course after it has started, no refund will be given, and the student must complete the course they have started.

Course Change:

• Students are not allowed to change the course they are enrolled in unless they have obtained approval from the team.
• The administrative fee for changing the course is 5% of the course value, and this fee applies after the course has started.
• A student can request to change the course at least 5 days before the course start date.
• Approval for course change is only granted one day before the course starts.
• Once approved, the full payment for the new course must be paid before the financial team can process the refund for the previously registered course.

Refund Procedure:

• In order to receive a refund, trainees must submit a written refund request via email.
• After submitting the refund request (with reasons), the trainee will receive an email containing a refund form, where they will be asked to fill in some details to process the refund.
• Refunds will only be approved if the request is sent at least 5 days before the course start date.
• The refund process due to course cancellation takes 10 to 15 business days.
• The process for refunds due to incorrect or excess payments takes 5 business days.
• A 75 SAR administrative fee will be deducted for refund processing.
• Trainees’ payment information should be sent to [email protected]

Program Rescheduling:

• A student who cannot attend the training on the scheduled date for any reason may reschedule their training to a later date.
• A student can only reschedule within the same group. For example, if you have registered for the disaster management group in October and cannot attend the program in October, you may only reschedule to the November group and not beyond November. Rescheduling to any group outside the specified group is not allowed, and no refund will be processed in such cases. The student will lose the payment made for that training.