Technical and Educational Support Policy

Our commitment to delivering technical and academic assistance extends to both faculty members and learners throughout the entire duration of their study implementation period.
We are dedicated to providing continuous support for all beneficiaries of our e-learning system across all programs. This support will be made available through various channels and will also be regularly published on our website.

Guidelines and Etiquette for Beneficiaries

When reaching out to our technical and educational support representatives,- please ensure to provide a detailed explanation of the problem using any available communication channel.
It is essential to maintain a commitment to respectful and polite dialogue throughout all interactions.
Avoid offensive language or behavior towards others while seeking support.
Refrain from engaging in discussions related to politics or religion to maintain a focused and respectful learning environment.

Guidelines and Etiquette for Technical and Educational Support Representatives

• Be courteous and respectful in the dialogue.
• Show consideration and appreciation for others.
• Do not cause any offence or harm.
• Steer clear of political or religious debates.

Technical and Educational Support

We offer comprehensive technical and educational support services for all aspects related to e-learning systems, including learning management systems and virtual classes
For direct assistance, you can reach us via WhatsApp at +504574175. Our team is available to reply on weekdays from Sunday to Thursday, between 8:00 am to 4:00 pm
If you prefer to contact us through email, our technical support email address is info@emtc.edu.sa
We operate 24 hours a day and strive to respond promptly during working days.