Complaints and Suggestions Mechanism

In line with the center’s values of serving the public and caring for beneficiaries, and in harmony with the center’s vision of effectiveness, transparency, and quality, a complaints and suggestions management system has been established in response to the expectations of various beneficiary groups and to address their issues and requirements, which we consider an opportunity to improve the quality of services provided.

Complaint Handling Mechanism:

  1. The complaint should be submitted through the available channels and should include the required data and contact numbers.
  2. The complaint is recorded and referred to the relevant department.
  3. A specialized team will investigate the complaint by contacting the complainant.
  4. The issue is resolved, and the necessary measures are taken if the complaint is found to be valid. The complainant is informed of what has been done to resolve the complaint.
  5. Management makes a phone call.
  6. All complaints are regularly reviewed, analyzed, and studied. Opportunities for improvement and development related to them are identified and followed up with the relevant work units by the center’s management.

To contact the Technical Support Team

Mobile: +966504574175

Official working hours: Sunday through Thursday – 9am to 6pm

If there is no response to the complaint within 15 days of submission or if the ticket is closed without a response, the complainant has the right to escalate the issue to the National Center for E-Learning.

Suggestions Handling Mechanism:

  1. The proposal should be submitted through the available channels and should include the required data and contact numbers.
  2. The proposal is recorded and forwarded to the relevant department.
  3. The proposer will be contacted if additional details of the proposal are needed.
  4. The possibility of implementing the proposal is studied by the concerned department, and it will be implemented if appropriate and aligns with the center’s goals.
  5. The proposer is contacted to thank them.

If you have a complaint or a suggestion, please fill out the form below.