{"id":2157,"date":"2023-03-01T13:23:44","date_gmt":"2023-03-01T10:23:44","guid":{"rendered":"https:\/\/emtc.edu.sa\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%af%d8%b9%d9%85-%d8%a7%d9%84%d9%81%d9%86%d9%8a\/"},"modified":"2025-07-23T16:35:57","modified_gmt":"2025-07-23T13:35:57","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/emtc.edu.sa\/en\/technical-support-policy\/","title":{"rendered":"Technical Support Policy"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1247620781\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse row-full-width align-equal align-center\"  id=\"row-80795648\">\n\n\t<div id=\"col-289413727\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3468722687\" class=\"text\">\n\t\t\n<p style=\"margin: 0;\">Technical Support Policy<\/p>\n\t\t\n<style>\n#text-3468722687 {\n  font-size: 1.3rem;\n  text-align: center;\n  color: rgb(255,255,255);\n}\n#text-3468722687 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-289413727 > .col-inner {\n  padding: 20px 20px 20px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-80795648 > .col > .col-inner {\n  background-color: #b40000;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1247620781 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_587643225\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse\"  id=\"row-1378361943\">\n\n\t<div id=\"col-1467163619\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1 class=\"font1-emtc\"><strong>General Provisions Related to It:<\/strong><\/h1>\n<ol class=\"font5-emtc-\">\n<li>We are committed to providing technical and educational assistance to instructors and trainees throughout the training period.<\/li>\n<li>Technical support is provided through the website and the official support email <a href=\"mailto:info@emtc.edu.sa\">info@emtc.edu.sa<\/a> or <a href=\"https:\/\/emtc.edu.sa\/contact\/\">Contact Us<\/a>.<\/li>\n<li>The technical support team will determine through communication whether the issue is software or hardware related.<\/li>\n<li>The technical support team will guide the client to the correct procedure.<\/li>\n<li>Continuous communication to resolve the problems and difficulties faced by trainees and instructors on the website and during the courses.<\/li>\n<li>Monitoring the entry of instructors and trainees to the site.<\/li>\n<li>Providing trainees with the method for issuing certificates from the Emergency Medical Training Center platform.<\/li>\n<li>Supervision and monitoring of the courses.<\/li>\n<li>Implementing security procedures to protect the website.<\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1467163619 > .col-inner {\n  padding: 0px 15px 0px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_587643225 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2157","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages\/2157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/comments?post=2157"}],"version-history":[{"count":14,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages\/2157\/revisions"}],"predecessor-version":[{"id":10200,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages\/2157\/revisions\/10200"}],"wp:attachment":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/media?parent=2157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}