{"id":2152,"date":"2023-03-02T13:17:37","date_gmt":"2023-03-02T10:17:37","guid":{"rendered":"https:\/\/emtc.edu.sa\/%d8%a7%d9%84%d8%af%d8%b9%d9%85-%d8%a7%d9%84%d9%81%d9%86%d9%8a\/"},"modified":"2025-07-24T15:54:41","modified_gmt":"2025-07-24T12:54:41","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/emtc.edu.sa\/en\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1538175222\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse row-full-width align-equal align-center\"  id=\"row-1444999307\">\n\n\t<div id=\"col-144739337\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1560063805\" class=\"text\">\n\t\t\n<p style=\"margin: 0;\">Technical Support<\/p>\n\t\t\n<style>\n#text-1560063805 {\n  font-size: 1.3rem;\n  text-align: center;\n  color: rgb(255,255,255);\n}\n#text-1560063805 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-144739337 > .col-inner {\n  padding: 20px 20px 20px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-1444999307 > .col > .col-inner {\n  background-color: #b40000;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1538175222 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1454941592\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-equal align-center\"  id=\"row-1626434100\">\n\n\t<div id=\"col-1062610063\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3517149436\" class=\"text\">\n\t\t\n<h1 class=\"font5-emtc-\"><strong>Technical and Educational Support Policy<\/strong><\/h1>\n<p class=\"font5-emtc-\">They are provided to the faculty and the learner throughout the course of the study.<\/p>\n<p class=\"font5-emtc-\">We are committed to providing technical, technological, and academic support to all beneficiaries of the e-learning system across all programs on a continuous basis through available channels, which will be published on the website.<\/p>\n<h2 class=\"font5-emtc-\"><strong>Rules and Etiquette for Beneficiaries:<\/strong><\/h2>\n<ul class=\"font5-emtc-\">\n<li>Explain the issue in detail to the support representative through any channel.<\/li>\n<li>Adhere to dialog etiquette.<\/li>\n<li>Not offending others.<\/li>\n<li>Do not engage in political or religious discussions.<\/li>\n<\/ul>\n<h2 class=\"font5-emtc-\"><strong>Rules and Etiquette for Technical or Educational Support Representatives:<\/strong><\/h2>\n<ul class=\"font5-emtc-\">\n<li>Adhere to dialog etiquette.<\/li>\n<li>Respect.<\/li>\n<li>Do not offend others.<\/li>\n<li>Do not engage in political or religious discussions.<\/li>\n<\/ul>\n<h2 class=\"font1-emtc\"><strong>Technical and Educational Support<\/strong><\/h2>\n<p class=\"font5-emtc-\"><strong>We provide technical and educational support for everything related to e-learning systems (Learning Management Systems and Virtual Classrooms).<\/strong><\/p>\n<ul class=\"font5-emtc-\">\n<li>WhatsApp direct number: <a href=\"tel:+966504574175\"><strong>504574175<\/strong><\/a> (Answering on weekdays from Sunday to Thursday from 8:00 am to 4:00 pm).<\/li>\n<li>Email for technical support: <a href=\"mailto:info@emtc.edu.sa\"><strong>info@emtc.edu.sa<\/strong><\/a> Available 24 hours. Reply during business days.<\/li>\n<\/ul>\n\t\t\n<style>\n#text-3517149436 {\n  font-size: 1.1rem;\n}\n@media (min-width:550px) {\n  #text-3517149436 {\n    font-size: 1.2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1062610063 > .col-inner {\n  padding: 0px 15px 0px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<div class=\"row row-collapse align-equal align-center\"  id=\"row-897282397\">\n\n\t<div id=\"col-1122192033\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-1 box-shadow-1-hover\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2553-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2553\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2152#wpcf7-f2553-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2553\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2553-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:2553,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.7.7&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.3&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.5&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.6&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.7&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.3&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.4&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.5&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.7&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"full-name-support\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full Name\" value=\"\" type=\"text\" name=\"full-name-support\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-support\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"email-support\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-support\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mobile\" value=\"\" type=\"tel\" name=\"tel-support\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-support\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Notes\" name=\"textarea-support\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send order\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1122192033 > .col-inner {\n  padding: 15px 15px 0px 15px;\n}\n@media (min-width:550px) {\n  #col-1122192033 > .col-inner {\n    padding: 15px 15px 0px 15px;\n  }\n}\n@media (min-width:850px) {\n  #col-1122192033 > .col-inner {\n    padding: 15px 15px 15px 15px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-214245109\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center box-shadow-1 box-shadow-2-hover\"  >\n\t\t\t\n\t\t\t\n<div class=\"row row-collapse align-equal align-center\"  id=\"row-1697789446\">\n\n\t<div id=\"col-1133545608\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Address<\/h5>\t\t\t\t\t\t\n<p><a href=\"https:\/\/goo.gl\/maps\/U9xQ4RJm6SN6Ap76A\" target=\"_blank\" rel=\"noopener\">Riyadh, Saudi Arabia<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1133545608 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-630598304\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Phone<\/h5>\t\t\t\t\t\t\n\t<div id=\"text-3291849508\" class=\"text\">\n\t\t\n<p style=\"direction: ltr;\"><a class=\"text-hover\" href=\"tel:920014911\">920014911<\/a><\/p>\n<p style=\"direction: ltr;\"><a class=\"text-hover\" href=\"tel:+966504574175\">+966504574175<\/a><\/p>\n\t\t\n<style>\n#text-3291849508 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-630598304 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1567649153\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">E-mail<\/h5>\t\t\t\t\t\t\n<p><a href=\"mailto:info@emtc.edu.sa\">info@emtc.edu.sa<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1567649153 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-214245109 > .col-inner {\n  padding: 0px 15px 0px 15px;\n}\n@media (min-width:550px) {\n  #col-214245109 > .col-inner {\n    padding: 0px 15px 0px 15px;\n  }\n}\n@media (min-width:850px) {\n  #col-214245109 > .col-inner {\n    padding: 15px 15px 15px 15px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-897282397 > .col > .col-inner {\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1454941592 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n@media (min-width:550px) {\n  #section_1454941592 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n@media (min-width:850px) {\n  #section_1454941592 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2152","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages\/2152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/comments?post=2152"}],"version-history":[{"count":16,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages\/2152\/revisions"}],"predecessor-version":[{"id":10220,"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/pages\/2152\/revisions\/10220"}],"wp:attachment":[{"href":"https:\/\/emtc.edu.sa\/en\/wp-json\/wp\/v2\/media?parent=2152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}